📌 Legal Notice: By using this website and booking a stay at 16Tulum, you agree to our Rental Terms and Conditions. 16Tulum is not responsible for third-party services.
16Tulum Website and Booking Terms and Conditions
Effective Date: January, 1st, 2025
By booking a stay at 16Tulum, you acknowledge and agree to the following terms and conditions. Please read them carefully before making a reservation.
1. ACCEPTANCE OF TERMS
By making a payment for your stay, you expressly agree to be bound by these rental terms and conditions. This agreement is legally enforceable as an online contract through clickwrap acceptance before checkout.
2. INCLUDED SERVICES IN YOUR STAY AT 16Tulum
Your reservation at 16Tulum includes a seamless, fully serviced experience with the following exclusive amenities:
✔ Dedicated Travel Experimental Expert – A personal concierge to organize your stay and craft a tailor-made trip itinerary.
✔ Luxury Villa Rental – Exclusive accommodation for up to 18 guests, offering privacy and comfort in a stunning Tulum setting.
✔ Full-Time Private Chef Services – A professional chef available 8 hours per day to prepare three gourmet meals per day for up to 18 guests.
✔ Daily Cleaning – Housekeeping service to ensure a pristine and refreshed environment throughout your stay.
✔ 24/7 Security & Maintenance Support – A dedicated staff member lives in a separate unit on-site to provide emergency assistance and ensure your safety at all times.
Full-Day Chef Service (8 hours) – Breakfast, Lunch & Dinner for up to 18 guests
✔ Service Hours: 9:00 AM – 9:00 PM (maximum 8 hours per day).
✔ Covers: 3 meals per day to choose from Breakfast, Brunch, Lunch, Tapas & Dinner prepared fresh daily.
✔ Extended Service: Late meals or extended hours are subject to additional charges.
Gourmet Ingredients & Premium Shopping Service
✔ Ingredient Costs: Not included in the villa rental. Expect a range of $30 to $50 per person per day, depending on menu selections.
✔ Shopping Service: Let us handle all food & beverage shopping for your stay.
✔ Deposit & Service Fee: A deposit is required, with a 20% service fee applied to the total ingredient cost.
✔ Invoice & Payment: Once your selections are confirmed, we’ll send an invoice and request a deposit for ingredients.
Optional Services (Additional Fees Apply):
✔ Customized Experiences & Excursions – Yacht charters, private tours, cultural experiences, and more.
✔ Spa & Wellness Treatments – Private massages, yoga sessions, and wellness programs.
✔ Special Event Planning – Bespoke events, including weddings, birthdays, and celebrations.
🚨 Payment for all additional services must be made prior to booking through our exclusive Travel Experimental partner. No third-party service providers are allowed.
3. RATES, OCCUPANCY & CHECK-IN POLICIES
✔ Base Rate: The villa rental fee covers up to 18 guests. No additional guests are permitted.
✔ Maximum Occupancy: 18 guests. All guests must be registered at check-in with a valid ID.
✔ Check-in: 5:00 PM | Check-out: 10:00 AM. Late check-outs may incur additional fees.
✔ Guest Count Compliance: Management will monitor occupancy throughout your stay. Unauthorized guests may result in immediate eviction without refund.
4. PAYMENT TERMS
✔ Payments are exclusively accepted via bank transfer.
✔ All payments are non-refundable, without exception.
✔ The booking is confirmed only after full payment is received.
✔ Any additional services must be paid in full prior to booking through Travel Experimental’s exclusive partner.
🚨 By making a payment, you agree that no chargebacks, disputes, or refunds will be issued.
5. DAMAGE DEPOSIT & LIABILITY
✔ A refundable security deposit is required prior to check-in. This deposit covers:
• Potential damages to the property.
• Unpaid services.
• Non-compliance with house rules.
🚨 If damages exceed the security deposit amount, guests are responsible for covering the full repair or replacement cost. Any outstanding amounts must be paid within 48 hours of notification. Failure to pay additional damage costs may result in legal action under Mexican law.
✔ Smoking indoors results in a $500 USD penalty per room.
✔ Broken glass in the pool requires full draining and cleaning costs.
6. GENERAL VILLA RULES & SAFETY REGULATIONS
✔Quiet Hours: 11 PM – 7 AM – To respect the surrounding environment, music can be played on the villa's sound system at a reasonable volume during this time, all music must be maintained at a lower volume to comply with noise regulations and respect the surrounding environment.
✔ Smoking: Prohibited inside the villa. Allowed only in designated outdoor areas.
✔ Pets: Not permitted.
✔ External Service Providers: All services must be booked through our concierge. External providers are strictly prohibited.
✔ Security Staff Rights: The on-site staff has the right to enforce compliance with house rules. Guests failing to adhere may be removed from the property without a refund.
🚨 Security cameras monitor exterior areas for safety reasons.
7. EVENTS, PARTIES & NOISE CONTROL
Event Definition:
An event is defined as any gathering on the property that includes non-resident guests exceeding the villa’s capacity of 18 persons and/or the use of loud music, a DJ, or an external sound system.
Loud Music Definition:
Loud music is defined as any music that exceeds the legal noise limit in Tulum and can be heard beyond the property boundaries, potentially disturbing the peace of the neighborhood.
✔ Event Policy: Requires written approval, an event contract, and an event fee. Authorized events must end by 11 PM unless an extended permit is granted.
✔ Noise Restrictions: After 11 PM, all music must be maintained at a lower volume to comply with noise regulations and respect the surrounding environment.
🚨 Unauthorized Parties or Events: Non-compliance results in forfeiture of deposit and immediate eviction without refund.
8. LIABILITY & SAFETY
✔ Liability Waiver: Guests waive any claims against 16Tulum, its owners, agents, and employees for:
• Loss of property
• Personal injury or death during their stay.
✔ Parking: Guests park at their own risk. 16Tulum is not responsible for theft or damage.
✔ Weather & Power Outages: Due to Tulum’s remote location, occasional disruptions may occur. A generator is available for essential services.
✔ Hurricane Policy: If a named hurricane directly impacts the villa, reservations may be rescheduled within one year, subject to availability.
✔ Illegal Activities: Drug use or other illegal activities will result in immediate eviction without refund and loss of deposit.
✔ Valuables: Guests are responsible for securing personal belongings.
🚨 Mexican authorities will be notified of any illegal activity on the premises.
16Tulum Website Terms of Use
Effective Date: January 1st, 2025.
By accessing and using 16Tulum’s website (the “Website”), you agree to the following terms and conditions of use. If you do not agree with these terms, you must discontinue using the Website immediately.
1. ACCEPTANCE OF TERMS
By using the Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Use. These terms may be updated at any time without prior notice, and continued use of the Website constitutes acceptance of any modifications.
2. WEBSITE CONTENT & LIMITATION OF LIABILITY
✔ Informational Purpose Only – The content provided on the Website is for informational purposes only and does not constitute professional advice, warranties, or guarantees.
✔ No Liability for Errors or Omissions – While we strive to ensure the accuracy of the information, 16Tulum does not guarantee that the Website’s content is error-free, complete, or up-to-date. We reserve the right to modify or remove content at any time.
✔ Use at Your Own Risk – Your use of the Website and reliance on any information is at your sole risk. 16Tulum and its affiliates will not be liable for any losses, damages, or claims arising from Website use.
✔ No Guarantees on Availability – The Website may be unavailable due to maintenance, technical issues, or other interruptions. 16Tulum is not responsible for any inconvenience or damages caused by Website downtime.
3. BOOKINGS & TRANSACTIONS
✔ No Guarantee of Service Availability – Availability of accommodations, services, and rates on the Website is not guaranteed and may change without notice. Bookings are confirmed only upon receipt of full payment and written confirmation from 16Tulum.
✔ Payment Terms – Payments made through bank transfer are final and non-refundable, as outlined in the 16Tulum Booking Terms and Conditions. 16Tulum is not responsible for disputes related to third-party payment systems, if applicable.
✔ Third-Party Links & Services – The Website may contain links to third-party websites or services. 16Tulum does not endorse, control, or assume any responsibility for external websites, their content, or services. Any transactions with third parties are at your own risk.
4. INTELLECTUAL PROPERTY RIGHTS
✔ Ownership – All content on the Website, including text, images, graphics, videos, logos, and branding elements, is owned or licensed by 16Tulum and protected under intellectual property laws.
✔ Restricted Use – You may not:
• Copy, modify, distribute, or commercially exploit Website content.
• Use any automated tools (bots, scrapers, etc.) to access Website data.
• Reverse-engineer any technology used on the Website.
✔ Limited License – You are granted a limited, non-exclusive, and revocable license to access and use the Website for personal, non-commercial purposes only.
5. USER CONDUCT & PROHIBITED USES
By using this Website, you agree not to:
🚨 Engage in Fraudulent Activity – Do not impersonate another person, misrepresent your identity, or provide false information.
🚨 Disrupt Website Functionality – Do not attempt to hack, disable, or interfere with Website operations, servers, or security features.
🚨 Use the Website for Illegal Purposes – Do not use the Website to engage in illegal activities or violate local, national, or international laws.
🚨 Upload Harmful Content – Do not post malicious software, viruses, or any code designed to disrupt Website functionality.
🚨 Misuse Intellectual Property – Do not copy or republish Website content without written permission from 16Tulum.
🚨 Post Defamatory or Offensive Material – Do not submit content that is abusive, discriminatory, defamatory, or violates the rights of others.
🚨 Bypass Security Measures – Do not attempt to access restricted areas of the Website or exploit vulnerabilities.
🚨 Spam or Advertise Unsolicited Services – Do not use the Website to send spam, promotions, or commercial advertisements without our consent.
🚨 Violate Privacy Rights – Do not collect, store, or share personal data of other users without authorization.
🚨 Threaten Legal Action Without Just Cause – Any false claims, unjustified legal threats, or attempts to misuse legal channels against 16Tulum will result in immediate termination of Website access and may be subject to legal action.
Failure to comply with these terms may result in:
✔ Immediate termination of Website access.
✔ Legal action against violators.
✔ Notification to law enforcement authorities if criminal activity is suspected.
6. DISCLAIMER OF WARRANTIES
🚨 No Express or Implied Warranties – The Website and its content are provided “as is” and “as available”, without any warranties of any kind, express or implied.
🚨 No Guarantee of Security – While we take reasonable precautions, 16Tulum does not guarantee that the Website will be completely secure, error-free, or free of viruses or malware.
🚨 No Responsibility for Technical Issues – 16Tulum is not liable for service interruptions, data loss, or technical malfunctions beyond our control.
🚨 No Financial or Legal Liability – 16Tulum is not responsible for financial losses, legal claims, or indirect damages arising from Website use.
7. LIMITATION OF LIABILITY
🚨 To the fullest extent permitted by law, 16Tulum, its owners, employees, and affiliates shall not be liable for:
✔ Direct, indirect, or consequential damages from using or being unable to use the Website.
✔ Financial loss, data breaches, reputational damage, or security issues.
✔ Errors, inaccuracies, or outdated information on the Website.
✔ User decisions based on Website content.
✔ Unauthorized access, hacking, or cyberattacks affecting the Website.
🚨 Your sole remedy for dissatisfaction with the Website is to stop using it.
8. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless 16Tulum, its affiliates, employees, and agents from any claims, liabilities, damages, losses, or legal fees arising from:
✔ Your use of the Website.
✔ Your violation of these Terms of Use.
✔ Any unauthorized use of Website content.
9. GOVERNING LAW & JURISDICTION
✔ These Terms of Use are governed by the laws of Quintana Roo, Mexico.
✔ Any disputes arising from Website use shall be resolved exclusively in the courts of Playa del Carmen, Quintana Roo, Mexico.
✔ Users waive any right to sue in another jurisdiction.
🚨 By using this Website, you agree to the exclusive jurisdiction of the courts in Quintana Roo, Mexico.
10. TERMINATION OF ACCESS
✔ 16Tulum reserves the right to terminate or suspend Website access at any time for violations of these Terms.
✔ We may block users who engage in misconduct, fraudulent behavior, or abuse of the Website.
✔ Termination does not waive our right to pursue legal action for violations.
11. CONTACT INFORMATION
If you have any questions about these Terms of Use, please contact:
📧 admin@16tulum.com
📍 16Tulum, Quintana Roo, Mexico
16Tulum Website and Booking Terms and Conditions
Effective Date: January, 1st, 2025