VILLAROOMSGALLERYTULUMCONTACT
MAKE A RESERVATION

TERMS & CONDITIONS

Dear guest, thanks for choosing 16tulum, we will go above and beyond for you to enjoy your stay with us and take home unforgettable memories. Please read carefully the informations below: 

GENERAL INFORMATIONS Check in is after 3pm, Check out before 11am. For entire house rental, arrivals are after 5pm and check out before 10am. Please inform us before arrival and departure so we can make sure to be there to welcome you. Rooms are for 2 guests, child under 12 are free of charge if staying in parents room in the same bed.Daily cleaning is provided, sheets and towels are changed every 3 days. Please treat our home as your most valuable and cherished possession, we inform you that any item damaged or broken will be charged. We ask our guests to be careful with sheets and towels provided, sheets and towels stained will be charged.  

PAYMENT: All reservations are NON REFUNDABLE. 

REFUNDABLE DAMAGE DEPOSIT: the deposit is automatically refunded if no claims are made. If you lose your keys you will be charged $40 USD in order to make duplicates, stained or damage sheets $150 USD, pool towel $40 USD, bath towel $20 USD, small towel $10 USD, hand towel $5 USD LIABILITY, TERMS & CONDITIONS Payment of your rental fee is deemed as full and final acceptance of the terms and conditions for booking a reservation at 16tulum.

By booking a reservation with 16tulum you agree to indemnify the owners, agents, and employees of 16tulum against any claim for liability for loss of personal property, personal injury, or death, or any claim whatever resulting from your residence or your guests residence at 16tulum. 

SAFETY/SECURITY POLICY

16tulum is not responsible for loss, damage or theft of cash, jewelry or other valuables left unattended in guest rooms, we recommend not to travel to Mexico with valuables items. Entertainment in mixed company or private visits from unregistered persons, in the guest room or common areas, is not permitted. A maximum of 2 (two) people are permitted to be registered to a room and must provide valid identification: passport, ID card. The use of the swimming pools is under the responsibility of the guests, no guard on duty. It is strictly forbidden to drink or eat in the pools. Children are not allowed in swimming pool areas without supervision of an adult.

16tulum is not responsible for accidents in swimming pools or on its premises. No drugs, no parties, no loud music, 16tulum has the right to request guests and/or third parties, to vacate room or leave the house premises, whenever not respecting any article of the house’s internal rules, or behaving improperly at the criteria of the house management. Mexican law prohibits hanging clothing and other objects from windows and balconies. Articles left behind by 16tulum guests and found after departure will be kept for collection by owner up to 30 (thirty) days. After that time, unclaimed items will be disposed by the house as seen fit.  

RENTAL POLICIES & RULES 

ALWAYS LOCK ALL DOORS AND CLOSE WINDOWS WHEN YOU LEAVE, check the doors when you leave to ensure the safety of your possessions and ours. Please close all windows when leaving the property to prevent water damages from sudden heavy rain storms. 16tulum assumes no responsibility for the loss or damage of any personal items. 

NO DRUGS, NO PARTIES, NO LOUD MUSIC, 16tulum is a peaceful place to relax. We are very kind and respectful people and we expect the same from our guests. Respect the other guests if there are any on the property by not disturbing the peace.  

NO PETS  NO SMOKING  

Smoking is strictly forbidden in the house, rooms and patios, on sun beds or puff seats. Smoking outside in the garden is fine, please use the ashtrays at your disposal. TURN OFF A/C always turn off lights and air conditioners when you are not in the house.  Never leave the A/C on with the doors or windows open, it will ruin the compressor. Waste of electricity contribute to damage environment and causes climate disorders.

16 Tulum